In-House BDC / Radius CRM
Our BDC is open seven days a week 8:30am to 11pm to make sure every customer makes it to your dealership. By having 60% percent bi-lingual reps, there will never be a language barrier. BDC reps contact customers within minutes of completing a web application and take live call-ins. Our team makes 2 – 3 attempts per day 7 days a week until we make contact with your customers to screen them, verify they are ready to buy and schedule a personal appointment with your management team. Where others may cherry pick or stop after a couple attempts, we make 20 attempts per customer in the days after they respond to get every customer to your dealership.
Since we ONLY work in the credit challenged market, our team uses a consistent message on every call that matches the social, digital and traditional marketing the customer already trusts. Our team is the best in the industry – we get customers off the couch and exclusively to your showroom, with “stips” in hand, prepared to purchase immediately!
“ Do you ever wonder what happened to that customer who responded to buy a car but never ended up showing? We don’t. Here at Radius, we track every customer that responds in our CRM for a whole year! Even after a their personal appointment at your dealership, our BDC will verify they showed and ask them about their experience. “Thomas S.
Our proprietary Customer Relations Management (CRM) system caters specifically to credit challenged customers who are looking to buy a car. After you partner with Radius, you will have your own personal access to the CRM showing your potential sales. You can also communicate directly with our in-house Business Development team, so we never let any customers slip through the cracks. We can also track responses, shows, deliveries and total ROI for every campaign.
"The biggest difference with Radius is their BDC actually makes qualified appointments. The customers that come on appointments that Radius sends to us are here to buy a vehicle. That is why I will continue to re-sign with them, they are the only company that I have worked with so far that actually does what they say they will do."
Matt Evans - Lee Ford Lincoln
"We have used the Buy Back Program with Radius for a few months now. We have had great success with it. Radius has already done the work and set the customers appointment. They come in with positive equity with the Buy Back Program and are ready to make a decision to buy a car today. It has been great!"
Ryan Lafoon - Boyd Chrysler Dodge Jeep Ram of South Hill, Virginia
Zack Hansen - Modern Classic Motors
Chris Allender - Southern Chevrolet
Jan Jackson - Community Chevrolet
Chad S. - Northpointe Automotive
Adrian Williams - Red River Ford Lincoln
Steve Cervin - Sellers Buick GMC
David Cantu - Roger Beasley Mitsubishi South